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ticket

Tickets


@inter·punct can tickets.

Notable Features


- Logs (
Like This)
- In-discord transcripts
- Reaction controls (One reaction to create a ticket, one to close and save the transcript.)
- Automatic Ping (ping after someone sends a message)
- Automatic Close (close if no one sends anything)

Setup


Ticket Setup

Commands


ticket category


Usage:
ip!ticket category CATEGORY NAME
Active tickets will be put into the category you set. It must be empty and with the right permissions.

ticket invitation


Usage:
ip!ticket invitation invitation message link
Set the invitation message. Reacting to the invitation message will create a ticket.

ticket welcome


Usage:
ip!ticket welcome Welcome Message...
Set the message to be sent to users when they create a ticket. Do
ip!ticket welcome to unset.

ticket logs


Usage:
ip!ticket logs #ticket-logs #uploads
Log the last 100 messages in a ticket to #ticket-logs when the ticket is closed. To disable, delete the log channels.

ticket transcripts


Usage:
ip!ticket logs #ticket-transcripts
Log all messages sent in a ticket to
##ticket-transcripts. Does not log edits.

ticket ping


Usage:
ip!ticket ping @Who to ping
Set a person/role to @ after someone says something in a new ticket. do
ip!ticket ping to unset.

ticket autoclose


Usage:
ip!ticket autoclose Time eg 15min
automatically close a ticket if no one has sent anything it after the specified period. do
ip!ticket autoclose 0s to unset.

ticket deletetime


Usage:
ip!ticket deletetime Time eg 1min
set how long to wait after closing a ticket before deleting the channel. messages sent in this time will show up in transcripts, but not logs. default is 1 minute.

ticket info


Usage:
ip!ticket info
debug command

To disable tickets, delete the invitation message and the ticket category.