Ticket Setup
Basic Setup
To set up tickets, you need 1 empty category and optionally 1-3 channels for logging. Something like this:
Configure the permissions of the category to not allow @everyone to view. Make sure @inter·punct still has permission to view it though. Like this:
You can also add in any additional permissions you need, for example if you want @✅︎ Score Verifiers to be allowed to help with tickets, also set:
Once you have the category set up, tell Interpunct about it.
ip!ticket category RANK REQUESTS
If anything is wrong, @inter·punct will tell you what needs changing.
Now, create an invitation message. Users will react to this message to create a ticket. Something like this:
Reactto request a rank.
1
Right click or Tap and Hold on the invitation message and select "Copy Message Link". Desktop screenshot:
Paste it like this:
ip!ticket invitation (paste)https://discordapp.com/channels/407693624374067201/413910491484913675/737920767559335976
If anything is wrong, @inter·punct will tell you what needs changing.
Next, set a welcome message:
ip!ticket welcome Send messages here
Tickets are set up. To try it out, click the reaction on your invitation message. If you haven't added one yet, add one and then click it after @inter·punct replaces it.
Ticket logs
For logs like this:
you need 2 channels. The second one will have messages like this in it:
ip!ticket logs #ticket-logs #uploads
Note that only the last 100 messages in a ticket will be logged.
For logs like this:
you need just one channel.
ip!ticket transcripts #text-transcripts
Additional configuration
Automatically close blank tickets
If someone makes a ticket but never sends anything, you can configure @inter·punct to delete it automatically.
ip!ticket autoclose 15min
Tickets where someone has sent a message will never be closed automatically.
Ping after someone types in a ticket
ip!ticket ping @✅︎ Score Verifiers
Multiple ticket types
Not yet. If you want this, ask in the support server.